FAQ | Luceria Candle Co.

Orders are typically processed within 2-5 business days unless otherwise noted during launches, holidays, or periods of elevated order volume.

For detailed shipping and delivery details visit Shipping + Delivery.

Domestic orders within the United States typically arrive within 3-7 business days after shipment.

Yes, we do ship internationally. Buyers are responsible for any customs or import taxes that may apply. For more info please visit Shipping & Delivery.

Yes. Tracking information is automatically sent via email once your order ships.

We currently accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal Wallet, Shop Pay, Shop Pay Installments.

If your order has not yet entered processing, we may be able to make changes. Please contact us as soon as possible at hello@luceriacandleco.com.

Once an order has shipped, changes and cancellations are no longer possible. For more info please visit Shipping & Delivery.

We accept eligible returns and exchanges on unused items within 14 days of delivery.

For more information please visit our return and exchange policy page, Returns + Exchanges.

At this time, Luceria Candle Co. does not offer self-service returns.

Unfortunately, we do not accept burned or used candles.

Original shipping charges are non-refundable.

Please contact us within 7 days of delivery with your order number and photographs of the packaging and items.

For more information please visit our Returns + Exchanges page.

Our candles are made using a coconut soy wax blend selected for its clean burn, smooth finish, and strong scent performance.

We use high-quality fragrance compositions and essential oil blends selected for atmospheric depth, scent performance, and overall sensory experience.

All fragrance oils are:

Non-Toxic
Phthalate Free
Carcinogen Free
Paraben Free
Organ Toxins
Acute Toxins

Yes. All of our products are hand poured and packaged in small batches from our New York studio.

Natural wax blends may develop variations in texture, frosting, or surface appearance. These changes are cosmetic and do not affect performance.

Candles should be burned long enough for the melt pool to reach the edges of the vessel during initial burns. Short burn sessions may cause tunneling.

We recommend burning candles for 2-4 hours at a time and never exceeding 4 hours continuously.

Yes. Trim the wick to approximately 1/4 inch before each burn to support a cleaner, more even flame.

Yes. We do NOT test on animals, and we do NOT work with suppliers or vendors that conduct animal testing.

Luceria approaches fragrance as environmental design for scent, self, and space. Our collections are created to support presence and sensory awareness through ritual and intentional living.

For us, ritual is less about performance and more about conscious intention. It can be as simple as lighting a candle before dinner, misting a room before guests arrive, or opening the windows on a quiet morning.

Small acts repeated with intention shape the atmosphere of a home.

Each Luceria collection is inspired by a different aspect of everyday life.

Earthen draws from nature and the environments around us.

Balance explores mood, comfort, and emotional atmosphere.

Ritual is designed for intentional moments of pause, reflection, and presence.

While each collection begins with a different inspiration, all are created with the same purpose: thoughtfully crafted fragrance that brings atmosphere and meaning into the spaces we live in.

We recommend selecting scents based on the atmosphere or emotional tone you want to create within your space rather than simply choosing fragrance notes alone.